Refund policy

1. 14-Day Return Eligibility

We provide a 14-day return window starting from the date you receive your order. To qualify for a return:

  • All items must remain unused, unopened, intact, and kept in complete original packaging with all factory accessories, manuals and tags included.
  • A valid purchase receipt or order confirmation is required as proof of purchase.
  • Return requests must be submitted via our official email support@anruixin.shop within the 14-day timeframe. Unauthorized returns shipped to our warehouse without prior request will be rejected directly.

2. Return Process Guide

  1. Send a return application to support@anruixin.shop and state your order number and return reason.
  2. After we review and approve your request, you will receive a confirmation email with our designated return shipping address and full shipping instructions.
  3. Ship the goods following the guidance in the confirmation email; note that PO Box addresses cannot be used for RMA returns, a valid physical delivery address is mandatory.
  4. We do not cover return shipping fees — all costs for sending items back to our warehouse are borne by the customer.

3. Damaged, Defective or Wrong Items

Please fully inspect your package immediately upon delivery. If your product arrives damaged, defective, or you receive an incorrect item, contact our support team right away with photos or video evidence of the issue. We will assess the situation and arrange a repair, replacement or full solution for you.

4. Non-Returnable & Excluded Goods

The following categories are not eligible for standard returns:

  • Opened conductive gel, disposable personal care accessories (hygiene-restricted items);
  • Clearance sale goods and gift cards;
  • Custom personalized orders, perishable goods, flammable liquids, hazardous materials and gas products.

If you have doubts about whether your item qualifies for return, reach out to our support team for confirmation in advance.

5. Exchanges & Replacements

The most efficient solution for exchanging products is to submit a return request for your current item first. Once your returned goods are received and inspected, you may place a new separate order for your desired product. If you opt for a replacement instead of a full refund, we will arrange shipment based on current product stock. Standard delivery takes 5–7 business days, with deliveries only available Monday to Friday between 9 AM – 5 PM.

6. Refund Rules & Timeline

After receiving and inspecting your returned package, we will send you an email to inform you of refund approval results:

  • Approved refunds will be credited back to your original payment method, excluding initial outbound shipping fees.
  • Funds usually appear in your bank or card account within 7–10 business days after our inspection confirmation. Delays may occur due to bank processing schedules.
  • If you have not received your refund 15 business days after approval, please contact support@anruixin.shop for follow-up assistance.

Partial Refunds & Restocking Fee Terms

Unopened, undamaged merchandise tested gently for functionality can be returned within 14 days of delivery for partial or full refunds per our rules. Restocking fees may apply to certain used beauty devices, which will be notified to you during return application review. Original shipping charges are non-refundable under all circumstances.

7. Liability Limitation

For confirmed manufacturing defects, our only liability is limited to product repair or free replacement. We will not offer refunds for items purchased from unauthorized third-party resellers. Under no circumstances shall Anruixinstore be held responsible for indirect, incidental or consequential damages caused by improper equipment operation, unauthorized modification, delayed logistics or expired/invalid RMA shipments.

8. EU 14-Day Cooling-Off Period Supplementary

For orders delivered to the European Union, customers hold the statutory right to cancel or return orders within 14 days without providing a specific reason. The same return eligibility standards (unused original packaged goods + purchase proof) stated above will still apply to EU shipments.