Warranty Policy

14-Day Money-Back Assurance

Customers may request a full refund within 14 calendar days after the original shipment date, provided the item is returned intact with its complete original packaging, all matching accessories, original invoice or order receipt, and a valid RMA authorization document. Returns submitted without prior official RMA approval will be rejected without exception.

Limited Hardware Warranty Terms

1. **Main Machine Coverage**: Every beauty device main unit comes with a 1-year limited warranty starting from your original purchase date. This policy only covers factory manufacturing defects and functional breakdowns under standard, manual-compliant operation.
2. **Detachable Accessories Coverage**: Handpieces, support brackets, display screens and all removable auxiliary components carry a 3-month warranty against production flaws from purchase date.
3. **Warranty Coverage Scope**: We offer free part replacement, full equipment repair or unit exchange solely for confirmed factory defects. This warranty voids automatically for damage caused by improper operation, accidental drops, long-term neglect, or unauthorized disassembly and modification.
4. **How to File a Warranty Claim**: To apply for covered after-sales service, send your order receipt or purchase proof to our support inbox support@anruixin.shop. Our team may issue an official RMA form for defective item returns based on specific fault conditions.
5. **Warranty Restrictions**: This warranty is exclusively valid for merchandise purchased directly via the official Anruixin website. Repair or replacement fulfillment depends on current product stock availability. Anruixin shall not compensate for any indirect, incidental or consequential losses arising from equipment malfunctions.

Refund Rules for Defective Units Out of the 14-Day Window

If your machine develops confirmed quality defects after the 14-day return window but remains within the valid warranty term, you are eligible for equipment replacement or partial monetary compensation. Replacement units will be dispatched once we receive and inspect your faulty device; approved partial refunds will be processed to your original payment channel with timing determined by your bank’s settlement schedule.

- Minor cosmetic defects without functional impact: You may keep the device and apply for a partial refund as compensation
- Verifiable functional faults within 30 days of delivery: Full refund available after returning the defective unit
- Complete non-functional breakdown within 30 days of receipt: Choose either a full refund or brand-new unit replacement

Two Replacement Service Options

Standard Replacement

Ship your defective device back to our designated warehouse first. After we receive and inspect the returned unit, we will arrange shipment of your replacement product. To speed up processing, you may email a scanned copy of your return shipping receipt (with your full name and machine model noted) to support@anruixin.shop, and our team will prioritize your replacement order.

Advanced Pre-Shipped Replacement

We will send your replacement unit before receiving your faulty machine. A temporary hold will be placed on your credit card equal to the full product value. The held amount will be fully released once we successfully receive and process your returned defective equipment.

General Terms & Limitations

1. All RMA return requests require a valid physical delivery address; PO Box addresses cannot be accepted for returned goods.
2. For confirmed manufacturing defects, our sole liability is limited to equipment repair or unit replacement, which serves as your exclusive remedy.